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Recommended reading list of articles Feedback Feedback Articles Alavosius, M. P., & Sulzer-Azaroff, B. (1986). The effects of performance feedback on the safety of client lifting and transfer. Journal of Applied Behavior Analysis, 19, 261-267. Alvero, A. M., Bucklin, B. R., & Austin, J. (2001). An objective review of the effectiveness and essential characteristics of performance feedback in organizational settings. Journal of Organizational Behavior Management, 21(1), 3-29. Anderson, D. C., Crowell, C. R., Domen, M., & Howard, G. S. (1988). Performance posting, goal setting and activity-contingent praise as applied to a university hockey team. Journal of Applied Psychology, 73, 87-95. Anderson, D. C., Crowell, C. R., Hantula, D. A., & Siroky, L. M. (1988). Task clarification, and individual performance posting for improving cleaning in a student-managed university bar. Journal of Organizational Behavior Management, 9, 73-90. Arco, L. (1997). Improving program outcome with process-based performance feedback. Journal of Organizational Behavior Management, 17, 37-64. Balcazar, F., Hopkins, B. L., & Suarez, Y. (1986). A critical, objective review of performance feedback. Journal of Organizational Behavior Management, 7(3/4), 65-89. Duncan, P. K., & Bruwelheide, L. R. (1986). Feedback: Use and possible behavioral functions. Journal of Organizational Behavior Management, 7(3/4), 91-114. Ford, J. E. (1980). A classification system for feedback systems. Journal of Organizational Behavior Management, 2(3), 183-191. Goltz, S. M., Citera, M., Jensen, M., Favero, J., & Komaki, J. L. (1989). Individual feedback: Does it enhance effects of group feedback. Journal of Organizational Behavior Management, 10, 77-92. Hawkins,
A. M., Burgio, L. D., Lanford, A., & Engel,
B. T. (1992). The effects of verbal and written
supervisory feedback on staff compliance with assigned
prompted voiding in a nursing home. Journal of
Organizational Behavior Management, 13, 137-150. Houmanfour, R., & Hayes, L. J. (1998). Effects of feedback on task completion, time distribution and time allocation of graduate students. Journal of Organizational Behavior Management, 18, 69-91. Johnson, C. M. (1985). Customer feedback to the main office: Selling newspapers plot, stock and bare shelf. Journal of Organizational Behavior Management, 7, 37-49. Jones, H. H., Morris, E. K., & Barnard, J. D. (1985). Increasing staff completion of civil commitment forms through instructions and graphed performance feedback. Journal of Organizational Behavior Management, 7, 29-43. Kang, K., Oah, S., & Dickinson, A.M. (2003). The relative effects of different frequencies of feedback on work performance: A simulation. Journal of Organizational Behavior Management, 23(4), 21-53 . Karan, B. S., & Kopelman, R. E. (1986). The effects of objective feedback on vehicular and industrial accidents: A field experiment using outcome feedback. Journal of Organizational Behavior Management, 8, 45-56. Kluger, A. N., & DeNisi, A. (1996). The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. Psychological Bulletin, 119, 254-284. Pampino, R.N., Jr., MacDonald, J.E., Mullin, J.E., & Wilder, D.A. (2003). Weekly feedback vs. daily feedback: an application in retail. Journal of Organizational Behavior Management, 23(2-3), 21-43. Peterson, N. (1982). Feedback is not a new principle of behavior. The Behavior Analyst, 5, 101-102. Rohn, D., Austin, J., & Lutrey, S.M. (2002). Using feedback and performance accountability to decrease cash register shortages. Journal of Organizational Behavior Management, 22(1), 33-46. Slowiak, J.M., Madden, G.J., & Mathews, R. (2005). The effects of a combined task clarification, goal setting, feedback, and performance contingent consequence intervention package on telephone customer service in a medical clinic environment. Journal of Organizational Behavior Management, 25(4), 15-35. Wilk, L. A., & Redmon, W. K. (1998). The effects of feedback and goals setting on the productivity and satisfaction of university admissions staff. Journal of Organizational Behavior Management, 18, 45-68. Review Articles Allison, D. B., Silverstein, J. M., & Galante, V. (1992). Relative effectiveness and cost-effectiveness of cooperative, competitive, and independent monetary incentive systems. Journal of Organizational Behavior Management, 13, 85-112. Alvero, A. M., Bucklin, B. R., & Austin, J. (2001). An objective review of the effectiveness and essential characteristics of performance feedback in organizational settings. Journal of Organizational Behavior Management, 21(1), 3-29. Baer, D. M., Wolf, M. M., & Risley, T. R. (1968). Some current dimensions of applied behavior analysis. Journal of Applied Behavior Analysis, 1, 91-97. Balcazar, F., Hopkins, B. L., & Suarez, Y. (1986). A critical, objective review of performance feedback. Journal of Organizational Behavior Management, 7(3/4), 65-89. Balcazar, F., Fabricio, E., Shupert, Martin K., & Daniels, Aubrey C. (1989). An objective review and analysis of ten years of publication in the Journal of Organizational Behavior Management. Journal of Organizational Behavior Management, 10(1), 7-37. Bucklin, B. R., & Dickinson, A. M. (2001). Individual monetary incentives: A review of different types of arrangements between performance and pay. Journal of Organizational Behavior Management, 21(3), 45-137. Culig, K.M., Dickinson, A.M., McGee, H.M., & Austin, J. (2005). An objective comparison of applied behavior analysis and organizational behavior management research. Journal of Organizational Behavior Management, 25(1), 35-72. Goltz, S., (2005). A Review of J. L. Komaki's Leadership from an Operant Perspective. Journal of Organizational Behavior Management, 25(2), 73-81. McGee, H.M., Bucklin, B.R., Dickinson, A.M., & McSweeney, F.K. (2003). Participation of women in the Journal of Organizational Behavior Management. Journal of Organizational Behavior Management, 23(1), 3-31. Nolan, T. V., Jarema, K. A., & Austin, J. (1999). An Objective Review of the Journal of Organizational Behavior Management: 1987-1997. Journal of Organizational Behavior Management, 19(3), 83-114. O'Hara, K., Johnson, C. M., & Beehr, T. A. (1985). Organizational behavior management in the private sector: A review of empirical research and recommendations for further investigation. Academy of Management Review, 10, 848-864. Prue, D. M., & Fairbank, J. A. (1981). Performance feedback in organizational behavior management: A review. Journal of Organizational Behavior Management, 3, 1-16. Sasson, J.R., & Austin, J. (2002). Performer-level systems analysis: How systemic are behavioral interventions? A ten-year review of the Journal of Organizational Behavior Management. Journal of Organizational Behavior Management, 22(4), 27-58. Systems Articles Brethower, D. M. (1995). Specifying a human performance technology knowledgebase. Performance Improvement Quarterly, 8(2), 17-39. Brethower, D. M. (2002, May 27). Behavioral systems analysis: Fundamental concepts and cutting edge applications. Paper presented at the International Association for Behavior Analysis 28th Annual Convention. Paper retrieved September 23, 2002, from http://www.behavior.org. Brethower,
D. M., & Whitkopp, C. J. (1987).
Performance engineering: SPC and the total performance
system. Journal of Organizational Behavior Management, Sulzer-Azaroff, B. (2000). Of eagles and worms: Changing behavior in a complex world. Journal of Organizational Behavior Management, 20(3-4), 139-163. Monetary Incentives Articles Cook, T., & Dixon, M.R. (2005). Performance feedback and probalistic bonus contingencies among employees in a human service organization. Journal of Organizational Behavior Management, 25(3), 45-63. Bateman, M.J.; & Ludwig, T D (2003). Managing distribution quality through an adapted incentive program with tiered goals and feedback. Journal of Organizational Behavior Management, 23(1), 33-55. Bucklin, B.R., McGee, H.M., & Dickinson, A.M. (2003). The effects of individual monetary incentives with and without feedback. Journal of Organizational Behavior Management, 23(2-3), 65-94. Dickinson, A. M., & Poling, A. (1996). Schedules of monetary reinforcement in organizational behavior management. Journal of Organizational Behavior Management, 16(1), 71-91. Dixon, M.R., Hayes, L.J., & Stack, J. (2003). Changing conceptions of employee compensation. Journal of Organizational Behavior Management, 23(2-3), 95-116. Frisch, C. J., & Dickinson, A. M. (1990). Work productivity as a function of the percentage of monetary incentives to base pay. Journal of Organizational Behavior Mangement, 11, 13-28. Honeywell-Johnson, J. A., McGee, H. M., Culig, K. M., & Dickinson, A. M. (2002). Different effects of individual and group monetary incentives on high performance. The Behavior Analyst Today, 3(1), 88-103. Hopkins, B. L., & Mawhinney, T. C. (Eds.). (1992). Pay for performance: History, controversy, and evidence [Special issue]. Journal of Organizational Behavior Management, 12(1). Huber, V. L. (1986). The interplay of goals and promises of pay-for-performance on individual and group performance: An operant interpretation. Journal of Organizational Behavior Management, 7(3/4), 45-64. LaMere, J. M., Dickinson, A. M., Henry, M., Henry, G., & Poling, A. (1996). Effects of a multi-component monetary incentive program on the performance of truck drivers: A longitudinal study. Behavior Modification, 20, 385-406. Pritchard, R. D., Jones, S. D., Roth, P. L., Stuebing, K. K., & Ekeberg, S. E. (1988). Effects of group feedback, goal setting and incentives on organizational productivity. Journal of Applied Psychology, 73, 337-358. Stoneman, K., & Dickinson, A. M. (1989). Individual performance as a function of group contingencies and group size. Journal of Organizational Behavior Management, 10, 131-150. Yukl, G., & Latham, G. (1975). Consequences of reinforcement schedules and incentive magnitude for employee performance: Problems encountered in an industrial setting. Journal of Applied Psychology, 60, 294-298 Goal Setting Articles Buller, P. F., & Bell, Jr. C. H. (1986). Effects of team building and goal setting on productivity: A field experiment. Academy of Management Journal, 29, 305-328. Calpin, J. P., Edelstein, B., & Redmon, W. K. (1988). Performance feedback and goal setting to improve mental health center staff productivity. Journal of Organizational Behavior Management, 9, 35-58. Fellner, D. J., & Sulzer-Azaroff, B. (1984). A behavioral analysis of goal setting. Journal of Organizational Behavior Management, 6(1), 33-51. Huber, V. L. (1986). The interplay of goals and promises of pay-for-performance on individual and group performance: An operant interpretation. Journal of Organizational Behavior Management, 7(3/4), 45-64. Ludwig, T.D., & Geller, E.S. (1997). Assigned versus participatory goal setting and response generalization: Managing injury control among professional pizza deliverers. Journal of Applied Psychology, 82 (2), 253-261. Ralis, M. T., & O'Brien, R. M. (1986). Prompts, goal setting and feedback to increase suggestive selling. Journal of Organizational Behavior Management, 8, 5-18. Wilk, L. A., & Redmon, W. K. (1990). A daily-adjusted goal-setting and feedback procedure for improving productivity in a university admissions department. Journal of Organizational Behavior Management, 11, 55-75. Wittkopp, C. J., Rowan, J. F., & Poling, A. (1990). Use of a feedback package to reduce machine set-up time in a manufacturing setting. Journal of Organizational Behavior Management, 11, 7-22. Annotated Bibliography Prue, D. M., Frederiksen, L. W., & Bacon, A. (1978). Organizational behavior management: An annotated bibliography. Journal of Organizational Behavior Management. 1(4), 216-257. Schedules of Reinforcement Articles Dickinson, A. M., & Poling, A. (1996). Schedules of monetary reinforcement in organizational behavior management: Latham and Huber (1992) revisited. Journal of Organizational Behavior Management 16(1), 71-91. Hantula, D.A., & Crowell, C.R. (1994). Intermittent reinforcement and escalation processes in sequential decision making: A replication and theoretical analysis. Journal of Organizational Behavior Management, 14(2), 7-36. Latham, G. P., & Dosset, D. L. (1978). Designing incentive plans for unionized employees: A comparison of continuous and variable-ratio reinforcement schedules. Personnel Psychology, 31, 47-61. Latham, G. P., & Huber, V. (1992). Schedules of reinforcement: Lessons from the past and issues for the future. Journal of Organizational Behavior Management Special Issue: Pay for performance: History, controversy, and evidence, 12(1), 125-149. Zieler, M. (1999). Reversed schedule effects in closed and open economies. Journal of the Experimental Analysis of Behavior, 71, 171-186. OBM in Human Service Settings Articles Calpin, J., Edelstein, B., & Redmon, W. K. (1988). Performance feedback and goal setting to improve mental health center staff productivity. Journal of Organizational Behavior Management, 9, 35-58. Gravina, N., Wilder, D.A., White, H., & Fabian, T. (2004). The effect of raffle odds on signing in at a treatment center for adults with mental illness. Journal of Organizational Behavior Management, 24(4), 31-42. Greene, B. F., Willis, B. S., Levy, R. & Bailey, J. S. (1978). Measuring client gains from staff-implemented programs. Journal of Applied Behavior Analysis, 24, 459-471. Green, C. W., Reed, D. H., Perkins, L. I., & Gardner, S. M. (1991). Increasing habilitative services for person with profound handicaps: An application of structural analysis to staff management. Journal of Applied Behavior Analysis, 24, 459-471. Langeland, K. L., Johnson, M. C., & Mawhinney, T. C. (1998). Improving staff performance in a community mental health setting: Job analysis, training. Journal of Organizational Behavior Management, 18, 21-43. Parsons, M. B., Cash, V. B. & Reed, D. H. (1989). Improving residential treatment services: Implementation and norm-referenced evaluation of a comprehensive management system. Journal of Applied Behavior Analysis, 22, 143-156. Richman, G. S., Riordan, M. R., Reiss, M. L., Pyles, D. A., & Bailey, J. S. (1988). The effects of self-monitoring and supervisor feedback on staff performance in a residential setting. Journal of Applied Behavior Analysis, 21, 401-409. Sulzer-Azaroff, B., Pollack, M., Hamad, C., & Howley, T. (1998). Promoting widespread, durable service quality via interlocking contingencies. Research in Developmental Disabilities, 19, 39-61. For more articles on OBM in Human Services, please see the Journal of Organizational Behavior Management, Volume 18(3/4), 1998, which was devoted to this topic. Rule Governed Behavior Articles Agnew, J. L. & Redmon, W. K. (1992). Contingency specifying stimuli: The role of "rules" in organizational behavior management. Journal of Organizational Behavior Management. 12(2), 67-76. Malott, R. W. (1992). A theory of rule-governed behavior and organizational behavior management. Journal of Organizational Behavior Management, 12(2), 45-65. Mawhinney, T. C. (Ed.) (1992a). Organizational culture, rule-governed behavior and organizational behavior management [special issue]. Journal of Organizational Behavior Management, 12(2). Michael, J. (1993). Behavioral effects of remote contingencies. Concepts and principles of behavior analysis (p. 87-93). Kalamazoo, MI: Society for the Advancement of Behavior Analysis. Behavior-Based Safety Articles Alavosius, M.P. & Sulzer-Azaroff, B. (1986). The effects of performance feedback on the safety of client lifting and transfer. Journal of Applied Behavior Analysis, 19, 261-267. Alavosius, M.P. & Sulzer-Azaroff, B. (1990). Acquisition and maintenance of health-care routines as a function of feedback density. Journal of Applied Behavior Analysis, 23, 151-162. Alavosius, M.P. & Sulzer-Azaroff, B. (1985). An on-the-job method to evaluate patient lifting technique. Ergonomics, 16(4), 307-311. Alvero, A.M., & Austin, J. (2006). An implementation of protocol analysis and the silent dog method in the area of behavioral safety. Analysis of Verbal Behavior, 22, 61-79. Alvero, A.M., & Austin, J. (2004). The effects of conducting behavioral observations on the behavior of the observer. Journal of Applied Behavior Analysis, 37(4), 457-468. Austin, J., Kessler, M.L., Riccobono, J.E., & Bailey, J.S. (1996). Using feedback and reinforcement to improve the performance and safety of a roofing crew. Journal of Organizational Behavior Management, 16(2), 49-75. Babcock, R.A., Sulzer-Azaroff, B., & Sanderson, M. (1992). Increasing nurses’ use of feedback to promote infection-control practices in a head injury treatment center. Journal of Applied Behavior Analysis, 25, 621-627. Chhokar, J.S. & Wallin, J.A. (1984). A field study of the effect of feedback frequency on performance. Journal of Applied Psychology, 69(3), 524-530. DeVries, J.E., Burnette, M.M., & Redmon, W.K. (1991). AIDS prevention: improving nurses’ compliance with glove wearing through performance feedback. Journal of Applied Behavior Analysis, 24, 705-711. Fellner, D.J. & Sulzer-Azaroff, B. (1984). Increasing industrial safety practices and conditions through posted feedback. Journal of Safety Research, 15, 7-21. Fox, D.K., Hopkins, B.L., & Anger, W.K. (1987). The long term effects of a token economy on safety performance in open-pit mining. Journal of Applied Behavior Analysis, 20, 215-224. Grindle, A., Dickinson, A., & Boettcher, W. (2000). Behavioral safety research in manufacturing settings: A review of the literature. Journal of Organizational Behavior Management, 20(1), 29-68. Geller, E. S. & Lehman, G. (1991). The buckle up promise card: A versatile intervention for large scale behavior change. Journal of Applied Behavior Analysis, 24, 91-94. Geller, E. S. (2001). A total safety culture: From a corporate achievement to a global vision. Behavior and Social Issues, 11, 18-20. Harshbarger, D. & Rose, T. (1991). New possibilities in safety performance and the control of workers’ compensation costs. Journal of Occupational Rehabilitation, 1(2), 133-143. Hickman, J. S., & Geller, E.S. (2003). Self-management to increase safe driving among short-haul truck drivers. Journal of Organizational Behavior Management, 23(4), 1-20. Himle, M.B., Miltenberger, R.G., Flessner, C., & Gatheridge, B. (2004). Teaching safety skills to children to prevent gun play. Journal of Applied Behavior Analysis, 37(1), 1-9. Hopkins, B.L., Conard, R.J., Dangel, R.F., Fitch, H.G., Smith, M.J., & Anger, W.K. (1986). Behavioral technology for reducing occupational exposures to styrene. Journal of Applied Behavior Analysis, 19(1), 3-11. Johnston, M.R., & Hayes, L.J. (2005). Use of a simulated work setting to study behavior-based safety. Journal of Organizational Behavior Management, 25(1), 1-34. Komaki, J., Barwick, K.D., and Scott, L.W. (1978). A behavioral approach to occupational safety: Pinpointing and reinforcing safe performance in a food manufacturing plant. Journal of Applied Psychology, 63(4), 434-445. Krause, T. R., Sloat, K. C. M., Seymour, K. J. (1999). Long-term evaluation of a behavior-based method for improving safety performance: A meta-analysis of 73 interrupted time-series replications. Safety Science, 32, 1-18. Lingard, H. & Rowlinson, S. (1997). Behavior based safety management in Hong Kong’s construction industry. Journal of Safety Research, 28(4), 243-256. Lopez-Mena, L., Rodriguez-Moya, C., Soto-Elgueta, J. & Soto-Leconte, H. (1988). Beneficios económicos obtenidos con un programa conductual en seguridad del trabajo. [Economic benefits obtained with a behavioral work safety program.]” Psicologia del Trabajo y de Las Organizaciones, 4 , 74-86. Ludwig, T.D. & Geller, E.S. (1991). Improving the driving practices of pizza deliverers: response generalization and moderating effects of driving history. Journal of Applied Behavior Analysis, 24, 31-44. Lusk, S.L. & Kelemen, M.J. (1993). Predicting use of hearing protection: A preliminary study. Public Health Nursing, 10(3), 189-196. Lusk, S.L., Ronis, D.L., & Baer, L.M. (1995). A comparison of multiple indicators: Observations, supervisor report, and self-report as measures of workers’ hearing protection use. Evaluation and the Health Professions, 18(1), 51-63. McAfee, R.B. & Winn, A.R. (1989). The use of incentives/feedback to enhance work place safety: a critique of the literature. Journal of Safety Research, 20, 7-19. McCann, K.B., & Sulzer-Azaroff, B. (1996). Cumulative trauma disorders: Behavioral injury prevention at work. Journal of Applied Behavioral Science, 32,(3), 277-291. Phillips, R.A., Sutherland, V.J., & Makin, P.J. (1994). Reducing accidents using goal setting and feedback: A field study. Journal of Occupational and Organizational Psychology, 67, 219-240. Reber, R.A. & Wallin, J.A. (1994). Utilizing performance management to improve offshore oilfield diving safety. International Journal of Organizational Analysis, 2(1), 88-98. Reber, R.A., Wallin, J.A., & Chhokar, J.S. (1990). Improving safety performance with goal setting and feedback. Human Performance, 3(1), 51-61. Reber, R.A. & Wallin, J.A. (1984). The effects of training, goal setting, and knowledge of results on safe behavior: A component analysis. Academy of Management Journal, 27(3), 544-560. Saari, J., & Näsänen, M. “The Effect of Positive Feedback on Industrial Housekeeping and Accidents: A Long Term Study at a Shipyard”International Journal of Industrial Ergonomics, 4(1989): 201?211. Saari, J. (1988). Successful accident prevention: An intervention study in the Nordic countries. Scandinavian Journal of Work and Environmental Health, 14, 121-123. Sasson, J.R., & Austin, J. (2004). The effects of training, feedback, and participant involvement in behavioral safety observations on office ergonomic behavior. Journal of Organizational Behavior Management, 24(4), 1-30. Smith, M.J., Anger, W.K., & Uslan, S.S. (1978). Behavioral modification applied to occupational safety. Journal of Safety Research, 10(2), 87-88. Streff, F.M., Kalsher, M.J., & Geller, E.S. (1993). Developing efficient workplace safety programs: Observations of response covariation. Journal of Organizational Behavior Management, 13(2), 3-14. Stephens, S.D., & Ludwig, T.D., (2005). Improving anesthesia nurse compliance with universal precautions using group goals and public feedback. Journal of Organizational Behavior Management, 25(2), 37-70. Sulzer-Azaroff, B., Loafman, B., Merante, R.J., & Hlavacek, A.C. (1990). Improving occupational safety in a large industrial plant: A systematic replication. Journal of Organizational Behavior Management, 11(1), 99-120. Sulzer-Azaroff, B. & Fellner, D.J. (1984). Searching for performance targets in the behavior analysis of occupational health and safety: An assessment strategy. Journal of Organizational Behavior Management, 6(2), 53-65. Van Houten, R., Malenfant, J. E., Austin, J., & Lebbon, A. (2005). The effects of a seatbelt-gearshift delay prompt on the seatbelt use of motorists who do not regularly wear seatbelts. Journal of Applied Behavior Analysis, 38(2), 195-203. Customer Service Articles Brown, C., & Sulzer-Azaroff, B. (1994). An assessment of the relationship between customer satisfaction and service friendliness. Journal of Organizational Behavior Management, 14, 55-75. Brown, M. G., Malott, R. W., Dillon, M. J., & Keeps, E. J. (1980). Improving customer service in a large department store through the use of training and feedback. Journal of Organizational Behavior Management, 2(4), 251-265. Crowell, C.R., Anderson, C.D., Abel, D.M., & Sergio, J.P. (1988). Task clarification, performance feedback, and social praise: Procedures for improving the customer service of bank tellers. Journal of Applied Behavior Analysis, 21(1), 65-71. Eikenhout, N., & Austin, J. (2004-2005). Using goals, feedback, reinforcement, and a performance matrix to improve customer service in a large department store. Journal of Organizational Behavior Management, 24(3), 27-62. George, J.M., & Bettenhausen, K. (1990). Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context. Journal of Applied Psychology, 75(6), 698-709. Komaki, J., Blood, M., & Holder, D. (1980). Fostering friendliness in a fast food franchise. Journal of Organizational Behavior Management, 2(3), 151-164. LaFleur, T., & Hyten, C. (1995). Improving the quality of hotel banquet staff performance. Journal of Organizational Behavior Management, 15(1-2), 69-93. Milligan, J., & Hantula, D.A., (2005). A prompting procedure for increasing sales in a small pet store. Journal of Organizational Behavior Management, 25(3), 37-44. McClurg, J.M., & Andrews, I.R. (1974). A consumer profile analysis of the self-service gasoline customer. Journal of Applied Psychology, 51(1), 119-121. Pfadt, A., & Wheeler, D. J. (1995). Using statistical process control to make data-based clinical decisions. Journal of Applied Behavior Analysis, 28(3), 349-370. Simons, T., & Roberson, Q. (2003). Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes. Journal of Applied Psychology, 88(3), 432-443. LeFleur, T., & Hyten, C. (1995). Improving the quality of hotel banquet staff performance. Journal of Organizational Behavior Management 15(1-2), 69-93. Wilson, C., Boni, N. & Hogg, A. (1997). The effectiveness of task clarification, positive reinforcement and corrective feedback in changing courtesy among police staff. Journal of Organizational Behavior Management, 17(1), 65-99. Assessment Austin, J. (2000). Performance analysis and performance diagnostics. Handbook of Applied Behavior Analysis, (321-349). Austin, J., Olson, R., & Wellisley, J.A. (2001). The behavior engineering model at work on a small scale: Using task clarification, self-monitoring, and public posting to improve customer service. Performance Improvement Quarterly, 14(2), 53-76. Pampino, R.N., Jr., Wilder, D.A., & Binder, C. (2005). The use of functional assessment and frequency building procedures to increase product knowledge and data entry skills among foremen in a construction organization. Journal of Organizational Behavior Management, 25(2), 1-36. Rodriguez, M., Wilder, D.A., Therrien, K. Wine, B., Miranti, R., Daratany, K., Salume, G., Baranovsky, G., & Rodriguez, M. (2005). Use of the performance diagnostic checklist to select an intervention designed to increase the offering of promotional stamps at two sites of a restaurant franchise. Journal of Organizational Behavior Management, 25(3), 17-35. Smith, J.M., & Chase, P.N. (1990). Using the vantage analysis chart to solve organization-wide problems. Journal of Organizational Behavior Management, 11(1), 127-148. Wilder, D.A., Therrien, K., & Wine, B. (2005). A comparison between survey and verbal choice methods of identifying potential reinforcers among employees. Journal of Organizational Behavior Management, 25(4), 1-13. Therrien, K., Wilder, D. A., Rodriguez, M., & Wine, B. (2005). Antecedent analysis and improvement of customer greeting in a restaurant. Journal of Applied Behavior Analysis, 38, 411-415. Theoretical Discussions Articles Alavosius, M.P., Braksick, L.W., Daniels, A.C. Harshbarger, D., Houmanfar, R., & Zeilstra, J. (2002). The impact of terrorism on the US economy and business. Journal of Organizational Behavior Management, 22(4), 3-26. Aldis, 0. (1961). Of pigeons and men. Harvard Business Review, 39 (July-August), 59-63. Austin, J., Carr, J., & Agnew, J. L. (1999). Need for assessing maintaining variables in OBM. Journal of Organizational Behavior Management,19, 59-87. Baum, W. M. (1973). The correlation-based law of effect. Journal of the Experimental Analysis of Behavior, 20, 137-153. Beal, S.A., & Eubanks, J.L. (2002). Self-report bias and accuracy in a simulated work setting: Effects of combined feedback on task and self-reported performance. Journal of Organizational Behavior Management, 22(1), 3-31. Blakely, E., & Schlinger, H. (1987). Rules: Function-altering contingency-specifying stimuli. The Behavior Analyst, 10, 183-187. Colarelli, S. M. (1998). Psychological interventions in organizations: An evolutionary perspective. American Psychologist, 53, 1044-1056. Crowell, C.R. (2004). Beyond positive reinforcement: OBM as a humanizing approach to management practices. Journal of Organizational Behavior Management, 24(1-2),195-202. Geller, E.S. (2002). Leadership to overcome resistance to change: It takes more than consequence control. Journal of Organizational Behavior Management, 22(3), 29-49. Geller, E.S. (2004). On making mountains out of molehills: Confessions of a behavioral scientist with mentalistic vulnerability. Journal of Organizational Behavior Management, 24(1-2), 175-184. Geller, E.S. (2002). Organizational behavior management and industrial/organizational psychology: Achieving synergy by valuing differences. Journal of Organizational Behavior Management, 22(2), 111-130. Hayes, S.C. (2004). Fleeing from the elephant: Language, cognition and post-skinnerian behavior analytic science. Journal of Organizational Behavior Management, 24(1-2), 155-173. Herrnstein, R. J. (1970). On the law of effect. Journal of the Experimental Analysis of Behavior, 13, 243-266. Hursh, S. R. (1980). Economic concepts for the analysis of behavior. Journal of the Experimental Analysis of Behavior, 34, 219-238. Hursh, S. R. (1984). Behavioral economics. Journal of the Experimental Analysis of Behavior, 42, 435-452. Ludwig, T.D. (2002). 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